Deputy Operations Manager

Job title: Duty Manager

Salary: £26,000 per annum (DOE)

Job Type: Full-Time

Location: Southfields, London, UK

Aspire Centre is a community sports and recreation centre located in Southfields, London. Our mission is to promote health, fitness, and community engagement by providing a wide range of sports and leisure activities for individuals of all ages and abilities.

Job Description

As a Duty Manager at Aspire Centre, you will play a crucial role in ensuring the smooth operation of our facility and the delivery of exceptional customer service. You will be responsible for overseeing day-to-day operations, managing staff, and maintaining a safe and welcoming environment for our members and guests.

Key Responsibilities

Customer Service Excellence:

  • Greet and assist members and guests in a friendly and professional manner.

  • Handle inquiries, feedback, and complaints promptly and effectively.

  • Ensure that all visitors have a positive experience at Aspire Centre.

Facility Operations:

  • Supervise the opening and closing of the facility as per the schedule.

  • Maintain cleanliness and orderliness throughout the centre.

  • Monitor equipment, ensuring safety and functionality.

Staff Management:

  • Lead, train, and motivate a team of front-line staff, including receptionists and facility attendants.

  • Manage shift assignments.

  • Conduct regular performance evaluations and provide feedback.

Safety and Security:

  • Enforce safety rules and regulations to ensure the well-being of all users.

  • Respond to emergencies and incidents, following established protocols.

  • Conduct safety inspections and report any maintenance issues.

Membership and Sales Support:

  • Assist with membership sign-ups, renewals, and enquiries.

  • Participate in marketing initiatives to attract new members.

Administrative Tasks:

  • Maintain accurate records of daily operations, incidents, and inventory.

  • Assist with financial transactions, including cash handling and reconciliation.

  • Complete administrative tasks such as scheduling and reporting.

Event Coordination:

  • Coordinate and oversee events, tournaments, and special activities at the centre.

  • Ensure all logistical aspects of events are well-executed.

Qualifications:

  • Previous experience in a supervisory or management role in the sports and recreation industry is preferred.

  • Excellent communication and interpersonal skills.

  • Strong organisational and problem-solving abilities.

  • NPLQ qualification is desirable (or willingness to gain the qualification within first 3 months of employment)

  • First Aid at Work qualification is desirable.

  • Willingness to work flexible hours, including evenings and weekends.

  • Responsible for maintaining all relevant qualifications and attending training sessions as part of normal working arrangements.

  • Passion for sports, fitness, and community engagement.

Join our dedicated team at Aspire Centre and make a positive impact on the lives of individuals in our vibrant Southfields community. If you are enthusiastic, customer-focused, and ready to take on this exciting role, please apply below.

Aspire Centre is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences.